Refund policy

Last Updated: June 2026

At Plug Mobile, customer satisfaction is important to us. If you experience any issues with your purchase, we will be happy to assist you.

Returns

Returns are accepted only in cases involving technical defects or malfunctions covered by the applicable warranty.

We do not accept returns due to a change of mind, personal preferences, or purchases made by mistake.

To submit a return or warranty claim:

  • Proof of purchase must be provided.
  • The product must be returned with all included accessories, where applicable.
  • The claim must be submitted within the applicable warranty period.

Products Not Eligible for Return

Returns will not be accepted in the following cases:

  • Products damaged due to misuse or improper handling.
  • Products with physical damage, impact damage, or broken screens.
  • Products damaged by water or other liquids.
  • Products that have been modified or repaired by unauthorized third parties.
  • Gift cards.
  • Clearance or final-sale items.

Refunds

Once the product has been received and inspected, we will notify the customer of the status of the claim.

If the claim is approved, Plug Mobile may, at its discretion:

  • Repair the device.
  • Replace the product.
  • Issue a refund, where applicable.

Approved refunds will be issued to the original payment method. Processing times may vary depending on the financial institution or payment provider.

Shipping Costs

Original shipping costs are non-refundable.

Customers are responsible for shipping costs associated with returns, warranty claims, or exchanges, unless Plug Mobile determines otherwise.

Warranty Coverage

New Devices

All new devices include a 1-Year Limited Warranty covering manufacturing defects and technical malfunctions under normal conditions of use.

Open-Box Devices

All open-box devices include a 6-Month Limited Warranty covering technical defects and hardware malfunctions under normal conditions of use.

Refurbished Devices

All refurbished devices include a 3-Month Limited Warranty covering technical defects and hardware malfunctions under normal conditions of use.

Warranty Exclusions

The warranty does not cover:

  • Impacts or accidental damage.
  • Broken, scratched, or cracked screens.
  • Damage caused by water or other liquids.
  • Misuse, negligence, or physical abuse.
  • Unauthorized repairs or modifications.
  • Damage caused by unsuitable charging accessories.
  • Normal wear and tear.

The warranty applies only to technical or hardware issues that were not caused by the customer.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within the first 48 hours after delivery.

We will work to resolve the issue as quickly as possible.

Contact Us

If you have questions regarding returns, refunds, or warranty claims, please contact our customer service team.

Thank you for shopping with Plug Mobile.